Frequently Asked Questions
Everything you need to know about your Pulsar gear and orders.
What is the standard shipping time for international orders?
International orders typically arrive within 5-10 business days via DHL Express or FedEx, depending on your location and customs processing.
Do Pulsar mice come with a manufacturer warranty?
Yes, all Pulsar gaming mice include a 2-year limited warranty covering defects in materials and workmanship under normal use.
How can I update the firmware on my X2 or Xlite mouse?
You can download the latest firmware and Pulsar Fusion software directly from our Support page to ensure your device has the latest performance optimizations.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in their original packaging. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay for a secure checkout experience.
How do I track my package once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.